Support Center

I Can't Access My Account/Forgot My Login Credentials!

Last Updated: Apr 12, 2017 02:00PM EDT

If you've received your login credentials but still can't seem to access your ExactModel account, here are a few tips that usually help our members when they encounter this issue:

  • You log in at - not anywhere else! 
  • Both your username and password are case sensitive
  • If you forgot or misplaced your credentials, click here or on the Forgot Password link to retrieve the information 

Should you find that you are still having trouble, it  might be due to an internal error. Please contact ExactModel Support.

Please Note The JVZoo email you received after completing your investment is simply a payment confirmation. Your ExactModel information and credentials are found in our Welcome Email.

Contact Us

  • Email Us

  • Pre-Sales Questions

    Send an email to with your question (or click the "Email Us" link above). Be sure to use a return email address that you check regularly and whitelist our domain.

    Student Support

    Please use the Support Center once you've logged into your account for general questions about your account, site access, and the course you are taking. Support tickets are answered within 24-48 hours, depending on your time zone.

    You may also call

    (888) 477-9719, extension 6.

    Billing Questions

    Whatever course you may have purchased, your credit card statement will show Lurn LLC. We do have a dedicated line for any billing questions you may have:

    Call (888) 477-9719, extension 6.

    Business Affiliate Relations

    Call (888) 477-9719, extension 6

    Corporate address:

    12410 Milestone Center Drive Suite 600 Germantown, MD 20876
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