Support Center

I Did Not Receive My Login Credentials!

Last Updated: Apr 12, 2017 01:28PM EDT

While we'd like to say that our launches are flawless, sometimes we do run into hiccups.  One of these hiccups might be that you did not receive an email with your login credentials upon completing your transaction. 

Once your purchase is finalized you will receive an automated Welcome Message that includes your login credentials and a link to access the software as an ExactModel member.  Before reaching out to our support team, please make sure that this link was not sent to a different email of yours. Also, be sure to check your spam/junk folders

If this email still cannot be found please reach out to us at  ExactModel Support with the subject title I Did Not Receive My Login. Please also include the Transaction ID from your JVZoo receipt & we will be happy to assist!

If you are unable to locate your JVZoo receipt please click here for more information.

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    12410 Milestone Center Drive Suite 600 Germantown, MD 20876
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