Support Center

I Did Not Receive My Login Credentials!

Last Updated: Apr 12, 2017 01:28PM EDT

While we'd like to say that our launches are flawless, sometimes we do run into hiccups.  One of these hiccups might be that you did not receive an email with your login credentials upon completing your transaction. 

Once your purchase is finalized you will receive an automated Welcome Message that includes your login credentials and a link to access the software as an ExactModel member.  Before reaching out to our support team, please make sure that this link was not sent to a different email of yours. Also, be sure to check your spam/junk folders

If this email still cannot be found please reach out to us at  ExactModel Support with the subject title I Did Not Receive My Login. Please also include the Transaction ID from your JVZoo receipt & we will be happy to assist!

If you are unable to locate your JVZoo receipt please click here for more information.

Contact Us

  • Email Us


  • Pre-Sales Questions

    Send an email to support@lurn.com with your question (or click the "Email Us" link above). Be sure to use a return email address that you check regularly and whitelist our domain.

    Student Support

    Please use the Support Center once you've logged into your account for general questions about your account, site access, and the course you are taking. Support tickets are answered within 24-48 hours, depending on your time zone.

    You may also call

    (888) 477-9719, extension 3.

    Billing Questions

    Whatever course you may have purchased, your credit card statement will show Lurn LLC. We do have a dedicated line for any billing questions you may have:

    Call (888) 477-9719, extension 1.

    Business Affiliate Relations

    Call (888) 477-9719, extension 2

    Corporate address:

    12410 Milestone Center Drive Suite 600 Germantown, MD 20876

support@digitalprofitengine.com
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