Support Center

Where do I start?

Last Updated: Nov 02, 2017 12:50PM EDT
Before purchasing clicks, you need to have a verified account.  In order to have a verified account as a buyer, your account has to meet three criteria:
 
1) A payment method (either credit card or PayPal)
2) An ID (either a passport, drivers License, or government issued ID)
3) An Address
 
Below are 4 short training videos that will walk you through all the steps necessary to have a verified account, where to upload your ID as a buyer, and the purchase process.

Clickonomy operates as a closed system.  You are not to have any contact with sellers outside of Clickonomy.  However, you can communicate with sellers prior to purchasing a click package by accessing the internal messaging system.  Refer to the below videos on gain to access the internal messaging system.

Access The Internal Messaging System:

Once you add your approved payment method, please refer to the following article for further instructions on how to contact sellers:
In order to purchase clicks on the platform, we do require all buyers to have valid IDs and an address to help prevent misconduct on the platform.  We do accept drivers licenses and other government issued IDs in addition to a passport. 

To Complete Your Buyer Profile, refer to the below video:
 
Once your Buyer Profile is complete, you can continue in the click purchase process.  Refer to the below video:
In Purchasing A Click Package, this video will also show you where to enter your opt-in page URL and upload your solo ad (email creative) to the seller.

Please Note For IDs: 
All documents are manually review.  It can take up to 48 hours for the review process.  However, it is usually completed within 24 hours.  You will receive an email notification when your documents have been reviewed.

When completing your buyer profile and uploading your ID, please only upload as instructed in the video. Uploading the documents any place else may slow down the verification process!  Also, please note:  We do not need a tax form as a buyer.

To expedite the process, please only submit clear, valid IDs and only upload the ID when the system prompts you.

DO NOT upload IDs under "Go To My Clickonomy Wallet"!

Contact Us

  • Email Us


  • Pre-Sales Questions

    Send an email to support@lurn.com with your question (or click the "Email Us" link above). Be sure to use a return email address that you check regularly and whitelist our domain.

    Student Support

    Please use the Support Center once you've logged into your account for general questions about your account, site access, and the course you are taking. Support tickets are answered within 24-48 hours, depending on your time zone.

    You may also call

    (888) 477-9719, extension 3.

    Billing Questions

    Whatever course you may have purchased, your credit card statement will show Lurn LLC. We do have a dedicated line for any billing questions you may have:

    Call (888) 477-9719, extension 1.

    Business Affiliate Relations

    Call (888) 477-9719, extension 2

    Corporate address:

    12410 Milestone Center Drive Suite 600 Germantown, MD 20876

support@clickonomy.com
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