Support Center

How long does it take for my account to be approved?

Last Updated: Feb 27, 2017 03:12PM EST
All accounts are manually reviewed.  The verification process can take up to 48 hours for the verification process. 

However, most are approved within 24 hours.  You will receive an email notification when your documents have been reviewed.

To expedite the process up, please only submit clear and valid IDs.  If you are a seller, please only submit fully complete and signed tax forms.

For sellers only, please choose the appropriate tax form to submit:

US Residents:
Non-US Residents:

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    Please use the Support Center once you've logged into your account for general questions about your account, site access, and the course you are taking. Support tickets are answered within 24-48 hours, depending on your time zone.

    You may also call

    (888) 477-9719, extension 6.

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    Corporate address:

    12410 Milestone Center Drive Suite 600 Germantown, MD 20876
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