Support Center

How long does it take for my account to be approved?

Last Updated: Feb 27, 2017 03:12PM EST
All accounts are manually reviewed.  The verification process can take up to 48 hours for the verification process. 

However, most are approved within 24 hours.  You will receive an email notification when your documents have been reviewed.

To expedite the process up, please only submit clear and valid IDs.  If you are a seller, please only submit fully complete and signed tax forms.

For sellers only, please choose the appropriate tax form to submit:

US Residents:  https://www.irs.gov/pub/irs-pdf/fw9.pdf
Non-US Residents:  https://www.irs.gov/pub/irs-pdf/fw8ben.pdf
 

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  • Email Us


  • Pre-Sales Questions

    Send an email to support@lurn.com with your question (or click the "Email Us" link above). Be sure to use a return email address that you check regularly and whitelist our domain.

    Student Support

    Please use the Support Center once you've logged into your account for general questions about your account, site access, and the course you are taking. Support tickets are answered within 24-48 hours, depending on your time zone.

    You may also call

    (888) 477-9719, extension 3.

    Billing Questions

    Whatever course you may have purchased, your credit card statement will show Lurn LLC. We do have a dedicated line for any billing questions you may have:

    Call (888) 477-9719, extension 1.

    Business Affiliate Relations

    Call (888) 477-9719, extension 2

    Corporate address:

    12410 Milestone Center Drive Suite 600 Germantown, MD 20876

support@digitalprofitengine.com
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