Support Center

The videos are not working correctly

Last Updated: Nov 15, 2014 01:05PM EST
If you are having trouble with the videos not playing or not working correctly, there are a few things you can do to correct that. First is to try another browser...usually Firefox or Google Chrome work best.

Next, be sure you have the most updated versions of JAVA and Adobe Flash installed. Be sure to clear your cookies, close all unnecessary programs and reboot your computer before running.

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  • Pre-Sales Questions

    Send an email to support@lurn.com with your question (or click the "Email Us" link above). Be sure to use a return email address that you check regularly and whitelist our domain.

    Student Support

    Please use the Support Center once you've logged into your account for general questions about your account, site access, and the course you are taking. Support tickets are answered within 24-48 hours, depending on your time zone.

    You may also call

    (888) 477-9719, extension 3.

    Billing Questions

    Whatever course you may have purchased, your credit card statement will show Lurn LLC. We do have a dedicated line for any billing questions you may have:

    Call (888) 477-9719, extension 1.

    Business Affiliate Relations

    Call (888) 477-9719, extension 2

    Corporate address:

    12410 Milestone Center Drive Suite 600 Germantown, MD 20876

support@digitalprofitengine.com
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